Find answers to common questions and get the support you need.
New to SellDeck? Start here.
Managing your items and stock.
Connecting and syncing with Whatnot.
Subscriptions, payments, and invoices.
Click the "Get Started" or "Register" button on our homepage. Enter your name, email, and create a password. You'll be ready to use SellDeck immediately - no credit card required for the free plan.
Yes! Our Free plan lets you try SellDeck with up to 50 items and 2 shows per month. When you're ready to upgrade, we offer a 14-day trial on paid plans.
Go to Inventory > Import CSV. Download our template, fill in your items, and upload the file. We'll process your inventory automatically. You can also add items manually one at a time.
It depends on your plan. Free: 50 items, Starter: 500 items, Professional: Unlimited items.
Yes! You can add multiple photos per item. Simply click on an item and use the photo upload feature. You can drag and drop to reorder photos.
Available: Ready to sell. Listed: Currently listed for sale. Sold: Item has been sold. Reserved: On hold for a buyer. Archived: No longer active.
Go to the Whatnot section and click "Connect to Whatnot". You'll be redirected to Whatnot to authorize the connection. Once approved, your account will be linked automatically.
We can sync your products, active listings, orders, and livestream history. You control what gets synced and when.
Yes! Download your weekly report CSV from Whatnot and upload it in Whatnot > Weekly Reports. We'll parse and display your transaction data.
We accept PayPal for subscription payments.
Yes, you can cancel anytime from the Billing page. You'll retain access to paid features until the end of your current billing period.
We offer a 14-day money-back guarantee on paid plans. Contact support within 14 days of your first payment for a full refund.
Can't find what you're looking for? Our support team is here to help.